Support
We read every message.
Email us and a person will reply, usually within two working days.
Tell us your iPhone model and iOS version if something isn't working.
Common questions
The apps I chose aren't being blocked
Tymos needs Screen Time access. Open Settings › Screen Time › Apps with Screen Time Access and switch Tymos on. If you've just updated iOS, open Tymos once so it can close your gates again.
How do I change when a gate closes?
In Tymos, open Gates and tap the gate to change its hours or days.
How do I cancel my subscription?
In Tymos, tap the person icon at the top right to open Profile, then scroll down to Manage subscription, or on your iPhone go to Settings › your name › Subscriptions. You keep access until the end of the period you've paid for.
How do I get a refund?
Payments go through Apple, so Apple handles refunds at reportaproblem.apple.com.
How do I delete my account?
In Tymos go to Profile › Delete account. This removes your Circle profile, posts and connections, then your sign-in. To clear everything on your phone as well, use Profile › Reset Tymos or delete the app.
How do I report someone in Circle?
Open their post, comment or profile and tap Report. We review reports within 24 hours. You can also block anyone straight away.
I'm struggling and need help now
Tymos isn't medical or mental health care. If you're in the UK, you can call Samaritans free on 116 123 at any time. If you're in danger, call your local emergency number.